Case Study -- FlowMatrix side "OutofMemory " -- iManage error "Invalid Host or TCP/IP address"
Scenario:
Whether a search is done in the QuickDrop tool for any client or matter string/substring a Popup error will appear that will say OutofMemory as an error.
Quick Action:/Action:
The out of memory error is being reported from the iManage side; check the connection logs and there should be an error of something along the lines of:
[00:00:00.429] N %286% -1,1233496
[00:00:11.117] %300% A System.Runtime.InteropServices.COMException occured whilst GetFolder:
[NRTDatabase ][GetFolder ]Invalid Host or TCP/IP address
at IManage.IManDatabase.GetFolder(Int32 FolderID)
at PaperRiver.Workflow.iManageWork.iManageWorkServer.GetFolder[T](String& database, Int32& workspaceId, Int32& folderId, Boolean includeChildren, Bool
This will then need to be provided to the client and up to them to escalate internally to the IT team responsible for maintaining the iManage server.